3 Enterprise UX Important Tips

So, is enterprise UX a different thing than UX in other situations? Yes and no. The enterprise environment brings on a number of challenges and forces to contend with due to the volume and weight of use that other situations may not bring in. As a result, applying proper UX to enterprise software solutions is going to bring in some obstacles that you otherwise won’t have, while preserving most of the ones you do have. What is it about enterprise UX that’s so different, and how can you contend with these issues in order to ensure that everything works out the way you need it to? There’s no end all set of best practices for this. You know, I hate that term, “best practices”. It has been the bane of writers like me for the past three years. People come looking for “best practices”, and I’m not even sure they’re searching for the term in relation to what it even really means. Well, in the case of UX in an enterprise environment, I can at least give you some suggestions for issues to focus on addressing, and give you a good idea of how to address them reasonably effectively. #1 – More Automation With UX in enterprise, rapid repeated use of functionality by large pools of staff is going to be common. Someone who uses the software may perform a specific set of tasks over and over, day after day. As tedious as that sounds in such an ambiguous description, that’s only part of the problem. If the processes are lengthy or tedious to do, in and of themselves, then it makes use of this software in enterprise levels of use a problem. Designing the system in order to make these processes faster and easier is going to provide one of the most solid UX aspects for this situation. #2 – Learnability Designing your Ux software so that it can be rapidly learned, and with each stage of progress, effective and capable things being accessible to them, is an important way to make adoption of your software by enterprise businesses much easier and much more appealing. Designing it to work well with onboard training systems like WalkMe is a plus, and it just means making form fields transparent enough to map really accurately. #3 – Mobile Compatibility In enterprise situations, mobile compatibility is increasingly important, as many people need to access things on the go, as businesses of this scale run wide and run late. So, designing mobile apps or mobile interface front ends is going to greatly improve the UX for your enterprise software. One of the big contentions among competing suites within most niches at the moment is the lack or provision of mobile support like this. So, if you want solid enterprise UX, your biggest concern is making it fast to learn and deploy, making mobile location independence easy and workable, as well as relieving the tedium and convolution of repeated complex processes so that heavy, frequent use isn’t a chore, but just something natural, part of the job. If it’s not awkward, progress is made at higher increments, of course. Choose your actions with this very wisely, and heed this advice, for your own sake.


Megan Wilson is user experience specialist & editor of UX Motel. She is also the Quality Assurance and UX Specialist at WalkMe Megan.w(at)walkme.com