After a company has evolved and grown, and your range of products and services have diversified to levels of success that you never anticipated. Your UX team has been there for you, ensuring that everything works the way it should for the customer, and for your company. They have rolled with the punches over the years, changing their outlooks on design and customer interaction to match the times as they change, and have never questioned the trends to which they are bound.
Society never stops changing, it never stops evolving, and the fluctuations never go away. Technology is the epitome of this constant flux and change. In the eyes of technology and in the shadows of technology, user experience forever changes. It is this which your UX team has contended with the most, and will continue to contend with in the future. But, in what ways will your user experience seem to change in the foreseeable future? Of course, we are but mortal people, and therefore we’re not clairvoyant, nor are we psychic in any way. But, given the trends of the past, and the conditions of now, we can easily predict what the next five years could theoretically be like for business, technology and society barring calamities or revolutions.
With that in mind, let’s take a look at the three ways in which your team of user experience experts will change in the next five are so years. Remember, this is based on past experience in current conditions, and there are never any guarantees.
First, with technology changing, your team is going to become increasingly centered around user interface and compatibility with diversified platforms. Deploying this entails written word, graphical design, as well as user interface if it is truly a visual product or service. They’ll become more savvy with sense of space, aesthetics and flexibility in these designs, especially when it comes to digital services and products.
Their understanding in consideration of mobile, consul, set top box and PC platforms, and the subtle differences between them will increase. They will have a stronger sense of identity and differential between various programming platforms and various models of deployment, even if your product or service is not digital in and of itself.
Another major change is going to be in how they work together, and how they do research and development with focus groups. There will be an increasing shift away from direct interaction with users and focus groups in research facilities, and a greater shift or surveying systems and visual outreach. As society becomes more and more wired into the Internet, and people become more willing to quickly respond to inquiries into provide input, research and development, and major aspect to user experience development as well, is going to shift to match this platform. With the mobile revolution in full swing, and the research and development aspect of user experience, there will be a shift to take full advantage of the ever present, boundless resource that is the current Internet presence of society.
Following this mentality of technology, the third and largest significant change in your UX team is going to be a held a factor in contingencies for potential problems that customer service may need to deal with. With new algorithms and predictions in software in existence to foresee potential problems and questions and users, innovative ways to handle customer service in user experience are going to be refined in the next five years, even more so in the next 10. Your team is going to start taking full advantage of this, and the contentious phase of an outline when designing a product for user experience are going to reflect an open and flexible perspective on potential problems for scene.
As a result, the efficiency of customer service, thanks to your shifting and more diversified user experience team, is going to have a wider impact, and your company will benefit for this. Technology is changing quickly, and your UX team, if competent, will continue to change with it, take the fullest advantage of the new and flexible benefits the modern technology is providing.