4 New Technologies that are Disrupting the Enterprise Software User Experience

The beautiful enterprise is a dream that is quickly becoming a reality.  Enterprise software has been known to be clunky and unintuitive, but those days are behind us as we step forward into the future. There are a number of reasons why this is happening, including a changing demographic, the rise of socialization, and higher levels of integration. Here are 4 new technologies that are causing a rift in enterprise software and the user experience.

WalkMe

WalkMe™ is like having a GPS, but instead of driving directions, when needed, users are led every step of the way through their online activities. Through a series of interactive tip-balloons overlaid on the screen, activities are broken down into short, step-by-step instructions. These balloons help users act, react and progress during their online experience on the enterprise software. Enterprise software  providers can use WalkMe to grab the attention of first-time users and orient them until they learn how to use the program. Online businesses using enterprise software like Salesforce can use WalkMe to train their employees to use Salesforce (or any other enterprise software) . WalkMe any prior technical knowledge, it’s as simple as a browser add-on.

Google Web Designer

The first big game-changer is the Google Web Designer. Google has been a powerful name in the entire industry, so it’s no surprise to recognize them as one of the pioneers in the field. They are primarily a visual-based company, and that can be seen in how their web designer is created. The main focus is on point and click graphics or 3D content, but their interface is very easy to use for those that have even just a little bit of web design knowledge under their belt. Since Google Web Designer is so easy to use and implement, designers are able to create a site that matches their vision without putting in a lot of work. This means that interfaces are cleaner, easier to understand, and can be updated at a much faster rate.

Box

Next is something that is simply known as Box. Don’t let the easy name fool you, though, Box is capable of accomplishing a variety of tasks and can quickly overpower the competition. With Box, you can consolidate all of your content services into one location. This includes customer-focused services like Dropbox and YouSendIt. By taking out unnecessary steps in the process, agents are able to reach their customers much faster and get things done in a timely manner. However, that isn’t all that Box is capable of. It also provides support for mobile content and gives users the ability to access their content anywhere because everything is stored on the Cloud. With a reputation of being safe and secure, Box allows users to dump all of their necessary tools into one simple container so that they don’t have to dig around to find what they need.

Yammer

Yammer is all about being appealing. Some call the technology “sexy” because of the fact that it lures people in with several promises. Yammer offers a cooler, leaner, and faster experience, which then leads to cheaper products. Having something “cooler” is producing something that is sought after and approved by everyone. The leaner aspect off Yammer shows how clean the interface is and the difference that trimming the fat can make. By having a sleeker tool, there is less time jumping through hoops and more time doing what companies and customers want. Lastly, the faster experience is just that. By giving people fast results, they will be happier with the conclusion and the outcome. Yammer is still in the beginning stages and there are some hurdles that must be cleared, but this vision is something that will have an impact on the industry as a whole.

Divide

Divide is a great tool for people that work in the customer service area. With Divide, they are able to create their very own tool that addresses the needs that they specifically have. They can customize the app name, font, accents, and logo so that it is acceptable for everyone. Users can even create toolkits that help with workload distribution. This is the main appeal for Divide, and it’s something unique that not many other tools can promise. When companies are able to create a UX tool that does what they need, they are more likely to adopt it and move forward with it.

Enterprise Software is Changing

It’s easy to see how the industry is changing when it comes to enterprise software. While there are still some growing pains that will be experienced, everyone has their heart in the right place. Both businesses and customers alike want something positive to change in the industry to help out both sides of the spectrum. Companies are starting to see the impact of having the right enterprise software in their corner, so it’s better to welcome the changes rather than fight them. Technology is changing how businesses and customers interact, and enterprise software is bridging that gap.

 

Megan Wilson
Megan Wilson is user experience specialist & editor of UX Motel. She is also the Quality Assurance and UX Specialist at WalkMe Megan.w(at)walkme.com
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